Bateman’s Mill Hotel & restaurant Booking terms and conditions - payment and cancellations
In respect of accommodation bookings, please note the following information. These terms and conditions are designed to assist both the guest and us.
We currently require full guests details and valid credit card details on booking. Note we do not take American express or Diners cards. Card details are used to pre-authorise room cost for all dates booked. For specific dates we may require either a deposit or full payment in advance. In such cases it may be that any deposit or full payment made is non-returnable.
For accommodation reservations made by travel agencies or hotel booking agencies, the majority of information is forwarded by them to us with a copy sent to the guest. Most of these agencies do not take payment prior to arrival, those that do should advise you in the booking confirmation sent. It is our policy to re-confirm bookings made is this way if possible to do so.
For guest settling own bill, full payment is made on departure for total accommodation booked, meals, refreshments and other services taken
Cancellation policy
We reserve the right to charge in full for confirmed accommodation reservations unless cancelled in the correct time scale. This time scale is currently a minimum of two working days prior to the date of arrival. For certain periods and dates the cancellation time scale may be longer and guests are advised on this when booking
Cancellation through hotel booking agent or travel company
If you have made your reservation through a hotel booking agent or travel company, then you must advise them in the first instance, they will then advise us. If you do not do this then it is possible you will be charged in full for accommodation booked
Payment by company account
It is possible to arrange payment for accommodation by your company, plus meals, beverages and other services taken, subject to receipt by us on headed paper with stated agreement to pay for the above with any indication on limits to guest spend. Payment is due within 5 working dates either by BACs payment or by cheque made payable to Batemans Mill Hotel. The limit on such payments is currently set at a maximum of £250.00 unless prior agreement has been reached.